CALL CENTRE

EXCELLENCE

About

Lo-Call: 1850 227 869

NEVER MISS A

CALL AGAIN

VOICE RECORDER FOR TRAINING & AUDITS

ROUTE PLANNING TO NEAREST PROVIDER

  • Every hour of everyday – 365 days
  • DDI (Direct Dial in) Phone Line set up
  • Answered as your business
  • Automatic Call Distributor (ACD)
  • Offering real assistance
  • Accuracy and clarification
  • Improve quality of calls
  • Critical aspects of conversation
  • Capture missed details
  • Emotional Intelligence
  • As per you KPI’s and SLA’s agreement
  • For fastest action and resolve
  • Optimized logistics & fleet management
  • Multi-lingual B2C incident forms & SMS
  • Cloud computing & mobility technology

WHO WE ARE

WHY OUR CALL CENTRE

 

  • More than just a Call Centre
  • Customer Experience management
  • Customer Engagement excellence
  • One stop solution
  • Provide you with an email when job or call is completed

 

  • Awarded recovery operator of the year 2017
  • Real staff answer your calls
  • Bespoke packages that suit you
  • Business process outsourcing
  • Back-Office Optimization

JOB MANAGEMENT

EFFICIENCY

 

  • A nationwide ‘live’ Call Centre
  • Customer brand focused on ‘Quality & Trust’
  • Offering the best managed service for you and your customer
  • ISO 9001 accredited
  • Lean Call Centre software-as-a-service

 

 

  • We offer peace of mind and trust to your customers
  • Our system allow us quick access to your staff when required
  • Real Time GPS – Real Time Calls / Texts / Emails
  • Computer Telephony Integration
  • We do not just take calls, we provide a serviced solution

Get in Touch

Address: CarTow.ie, Westpoint Offices, Collinstown Lane, Dublin Airport, Co. Dublin.

Phone: 1850-CARTOW (1850-227869)

Email: info@cartow.ie

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ISO 9001

Registered in Ireland, number: 546856

Copyright © 2015 CarTow.ie. All rights reserved.